Quick Fixes: Troubleshooting Tips Before You Submit a Ticket

Sometimes a simple tweak can save time — before submitting a technical support request, try these quick steps. They resolve most common issues with dashboard access, display glitches, and slow performance.

Written By Philip Adams

Last updated About 2 months ago

✅ Basic Troubleshooting Steps

1. Clear your browser cache and cookies

Browsers store outdated files that can conflict with our platform.
Here’s how: Clear cache on Chrome, Firefox, Safari, Edge

2. Try an incognito/private browsing window

This disables extensions and cached sessions. If the issue disappears in incognito, it’s likely a browser-related conflict.

3. Switch browsers

We recommend using Google Chrome or Microsoft Edge for best performance. Firefox and Safari are also supported, but may behave differently in some features.

4. Disable browser extensions (especially ad blockers)

Some extensions — like privacy blockers or ad blockers — can break functionality in certain dashboard tools.

5. Log out and back in

A session reset can often fix authentication or interface glitches.

🧠 Still having trouble?

If these steps don’t solve the issue, go ahead and reach out to our support team.
Make sure to include:

What you were doing when the problem happened
Any error messages you saw
The browser/device you’re using
Screenshots or a short screen recording (if possible)